Restaurant Manager
Mirage Servitium Sdn Bhd Shah Alam Full-time
Possess a minimum of Secondary/SPM/'O' Level certification.
- Knowledge of wines, cocktails, and food service etiquette.
- Familiar with POS and table reservation systems.
- Minimum of 2 years of proven experience in a restaurant management role.
- Demonstrated ability to lead and motivate a team to achieve operational goals.
- Excellent communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal.
- Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
- Exceptional customer service skills with a focus on creating a positive dining experience.
- Able to manage operations during peak hours and high guest volume (up to 100 pax).
- Must be willing to work onsite in Setia Alam.
- Oversee daily restaurant operations, ensuring smooth and efficient service.
- Manage and supervise a team of approximately 20 employees, providing guidance, training, and performance feedback.
- Maintain high standards of food quality, preparation, and presentation, adhering to established recipes and procedures.
- Ensure excellent customer service by addressing customer inquiries, resolving complaints, and creating a welcoming atmosphere.
- Implement and enforce health and safety regulations, maintaining a clean and sanitary environment.
- Monitor inventory levels, place orders with suppliers, and manage stock rotation to minimize waste and maximize profitability.
- Handle cash management, including daily reconciliation, deposits, and petty cash disbursement.
- Develop and implement strategies to increase sales, improve customer satisfaction, and enhance the restaurant's reputation.
- Annual Leave
- EPF
- SOCSO
- Employee Discount on company products/services
- Medical Check-up Allowance
- Medical Leave
- Performance Bonus
- Public Holiday Substitution
- Professional Career Development
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