Manager, Technology Account Management (Mastercard Payment Gateway Services)
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Technology Account Management (Mastercard Payment Gateway Services)
Overview
As a Manager, Technology Account Management for Mastercard Payment Gateway Services, you will manage all technological and operational customer relationships, acting as the primary point of contact for all technical, systems, and operational matters related to the Payment Gateway.
You will develop effective working relationships across internal delivery teams, such as the customer support, product, and business teams. By proactively understanding the customer’s technology infrastructure and leveraging internal data assets, you will identify opportunities and foster close collaboration with business teams during pre-sales, technical solution development, and both technical and operational reviews.
The Role:
- Provide technical guidance and support to customers who are planning to integrate with Payment Gateway
- Assist customers with end-to-end Payment Gateway integration across multiple systems, platforms, and products
- Address and resolve customer incidents, production issues, or any technical inquiries
- Keep customers updated on rule changes, new products, tools, and services related to Payment Gateway
- Conduct regular technical and operational reviews with customers regarding Payment Gateway performance
- Ensure thorough customer understanding of regulatory requirements, Mastercard mandates, and industry standards
- Work with sales and business teams to convert leads and opportunities into onboarding initiatives
All About You:
- Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent
- Fluency in Chinese is mandatory; knowledge of Bahasa is advantageous
- Extensive experience with Payment Gateway, particularly in technical integration areas
- Significant experience in technical support for Payment Gateway initiatives
- Experienced in integrating Payment Gateway across multiple platforms and services
- Advanced expertise in web technology, API, eCommerce/online shopping technologies, online security standards (EMV 3DS), and PCI-DSS
- Operational management experience with acquirers and online/digital merchants
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.