Maintenance Engineer

apartmentDlab Scientific Malaysia Sdn Bhd placeSenai scheduleFull-time calendar_month08/04/2025

Associate degree or higher in electronics or a related field.

1-3 years of international after-sales or customer service experience in electromechanical products, with strong electronic troubleshooting skills. Experience in international travel for issue resolution is a plus.
Proficiency in both English and Mandarin, with the ability to efficiently handle overseas customer emails.
Solid understanding of circuits and mechanical structures, capable of quickly diagnosing faults. Skilled in using basic repair tools (multimeter, soldering iron, etc.) or testing software.
Proficient in office software, quick-thinking, responsible, and time-conscious.
Good physical health, stress-resistant, and strong teamwork spirit.
Respond promptly to overseas customer complaints and sales support needs, collaborating with multiple departments to enhance customer satisfaction.
Analyze product failures reported by customers and provide solutions via email communication.
Conduct regular follow-ups with key international clients to collect after-sales issues and collaborate with cross-functional teams to drive product improvements.
Prepare technical documentation, including manuals, videos, reports, and English service guides.
Analyze after-sales failure data to identify areas for quality enhancement.
Weekends off (or Two days off on weekends)
Onboarding training
Annual leave

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