Sales Administrator

• Technology Savvy: Comfortable managing high-volume messaging across WhatsApp and professional email platforms.
• Communication: Excellent written and verbal communication skills; ability to translate customer needs into clear internal instructions.
• Adaptability: Capable of working independently during the evening shift while maintaining strong links to other departments.
• Added Advantage: Prior experience in using Customer Relationship Management (CRM) Systems and Accounting Systems at a basic level.

Evening Shift Details:

• Working Hours:3:00 PM to 12:00 AM (Midnight)
• Flexible Work From Home Arrangement Available
• Environment: Fast-paced e-commerce/distribution setting
• Multi-Channel Communication:Act as the primary point of contact for customers, managing inquiries viaEmail, Phone, and WhatsApp.
• Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation.
• Order Entry & Administration:Accurately input sales orders and purchase orders received through various channels intoaccounting system.
• Detailed & Thorough: Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfillment errors.
• Technical Assistance: Provide support regarding product spare parts and general order status updates.
• Internal Liaison:Coordinate with theWarehouse and Stock Control teams via our internal communication platforms to verify availability and expedite urgent requests.
• Problem Solving: Resolve customer issues efficiently, ensuring a high level of satisfaction and professional service.
• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Overtime Pay