Retail Trainer (Field Trainer) - Kluang
Hiredly X Kluang Full-time
Understand goals and identify gaps in performance, productivity and quality at both the individual and team level
- Provides superior guidance, mentoring, coaching and feedback for the Store Manager and Sales Associate to strengthen their overall sales performance.
- Onboarding new District Manager, Store Manager and Sales Associate, leading training activities, and providing help with specific issues related to retail or store operations.
- Developing training programs and designing training courses using gamification, role-playing activities and job simulation.
- Structures training plans to meet financial objectives.
- Evaluating individual performance before and after the training program.
- Stay up to date with the new market trends and demands of a retail sales environment.
- Must continue to be well-versed in and knowledgeable of all products and services, procedures and policies.
- Work experience as a Sales Coach, Sales Trainer or similar role.
- Familiar with e-learning platforms and role-playing activities
- Excellent presentation and coaching skills.
- Strong knowledge of the sales process and its best practices
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• Diploma/Degree in Graphic Design, Multimedia, Photography, or related field (or currently studying)
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• Fluent in Bahasa Malaysia, optionally English.
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