Mandarin speaking Customer Success Specialists

Are you passionate about high-end customer experience and looking to build a career with a global leader? We are looking for Mandarin-speaking Customer Success Specialists to join our multicultural team in the heart of Kuala Lumpur.

In this role, you won't just be answering calls—you will be the face of a world-renowned brand, ensuring every customer experience is seamless, professional, and excellent.

Key Responsibilities:

• Brand Ambassador: Respond to customer requests via inbound phone and email, projecting a professional and empathetic image at all times.
• Shopping Support: Assist customers in navigating the website and successfully placing online orders.
• Secure Transactions: Process payments and manage confidential information with 100% precision and data safety.
• Issue Resolution: Handle customer concerns positively, identifying and escalating priority issues when necessary to protect brand loyalty.
• Continuous Growth: Collaborate with the team to improve service quality and participate in ongoing professional training.

Minimum Requirements:

• Education: Bachelor's Degree or Diploma in any discipline.
• Languages: Native/Fluent Mandarin (Read, Write, Speak) + English (B2 level or higher).
• Experience: Minimum 6 months of customer support experience.
• Skills: Strong emotional intelligence, critical thinking, and the ability to stay calm under pressure.

• Competitive Package: Attractive base salary inclusive of a specialized Language Allowance.
• Monthly Incentives: Performance-based bonuses to reward your hard work.
• Comprehensive Coverage: Paid annual leave, medical leave, and full insurance support (per Malaysian labor law).
• Global Culture: Work in a multilingual environment with colleagues from all over the world.
• Career Path: Structured onboarding and clear opportunities for internal mobility and international exposure.

Ready to elevate your career in the heart of Malaysia? Apply Now: Send your updated CV in English