[ref. z34999622] Key Account Manager - Igaming & Payment Gateway (Fintech Experience Preferred)
Werkwonder Sdn Bhd Kuala Lumpur Full-time
Must Have :
- 3–5 years of experience in account management or business development.
- Experience in the iGaming or online entertainment industry.
- Solid understanding of payment gateway technologies (e.g., card acquiring, e-wallets, PSPs).
- Background in or exposure to fintech platforms or digital payments.
- Strong communication, negotiation, and presentation skills.
- Analytical mindset with ability to interpret data and client metrics.
- Fluent in English (additional languages are a plus).
Nice to Have :
- Familiarity with AML/KYC, fraud prevention, and payment compliance frameworks.
- Regional experience across SEA, EU, or LATAM markets.
- Experience working with CRM tools (e.g., Salesforce, HubSpot) and BI dashboards.
We are seeking a dynamic and results-driven Key Account Manager (KAM) to manage and grow strategic relationships within the iGaming and online payment gateway sectors. The ideal candidate will have strong fintech experience, a customer-centric mindset, and the ability to navigate complex commercial and regulatory landscapes.
You’ll be the main point of contact for high-value clients, ensuring optimal integration, satisfaction, and long-term value creation.- Own and manage a portfolio of high-value iGaming and fintech accounts across multiple regions.
- Serve as the primary liaison between clients and internal teams (tech, compliance, product, risk).
- Monitor and analyse client performance, usage, and KPIs to identify upsell and cross-sell opportunities.
- Coordinate with technical teams to ensure smooth onboarding and integration of payment solutions.
- Lead strategic business reviews, performance reports, and partnership growth plans.
- Stay updated on regulatory changes and compliance issues in online gaming and payments.
- Resolve client issues proactively and escalate when necessary to meet SLA standards.
- Support the product team with feedback to optimise features and enhance the payment ecosystem.
Competitive salary + performance bonus
Flexible working arrangements
Growth in a fast-paced, global fintech
Career development
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