E-Commerce Executive

apartmentFan Feng Sdn Bhd placeShah Alam scheduleFull-time calendar_month 
Bachelor's degree in a relevant field such as Marketing, Business Administration, or E-commerce.
  • Minimum of 2 years of proven experience in e-commerce, demonstrating a solid understanding of e-commerce platforms and digital sales strategies.
  • Proficiency in managing and optimizing e-commerce platforms (e.g., Shopify, Lazada, Shopee) to enhance user experience and drive sales.
  • Strong understanding of digital marketing principles, including SEO, SEM, social media marketing, and email marketing, with the ability to develop and execute effective campaigns.
  • Experience in Customer Relationship Management (CRM) to improve customer engagement and retention through personalized communication and support.
  • Excellent analytical skills with the ability to interpret data, generate reports, and make data-driven decisions to optimize e-commerce performance.
  • Solid understanding of inventory management principles and experience in maintaining optimal stock levels to meet customer demand and minimize holding costs.
  • Fluency in English, Bahasa Malaysia, and Mandarin to effectively communicate with diverse stakeholders, including customers, suppliers, and internal teams.
  • Ability to work onsite in Shah Alam, adhering to the company's operational requirements and fostering collaboration with team members.
  • Proven ability to develop and implement e-commerce strategies that align with business goals, driving revenue growth and market share.
  • Strong problem-solving skills and the ability to adapt to a fast-paced, dynamic e-commerce environment.
  • Manage and update product listings, ensuring accuracy, completeness, and optimization for search engines and e-commerce platforms.
  • Develop and execute digital marketing campaigns across various channels, including social media, email marketing, and search engine marketing (SEM), to drive traffic and sales to the e-commerce platform.
  • Monitor and analyze e-commerce platform performance, using analytics tools to identify trends, insights, and areas for improvement.
  • Manage customer relationships through CRM systems, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Oversee inventory management processes, including stock level monitoring, order fulfillment, and coordination with suppliers to ensure timely product availability.
  • Collaborate with cross-functional teams, including marketing, sales, and operations, to align e-commerce strategies with overall business objectives.
  • Prepare and present regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior, to management.
  • Annual Leave
  • EPF
  • Health Insurance
  • Medical Leave
  • SOCSO
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