Ampang Jaya - Service Technician

• To ensure the maintenance of company assets and effective and safe use of warehouse equipment.
• Collaborates with fellow technicians and managers to deal with complex problems/cases.
• Testing and doing research development for new parts.
• Prepare used parts to standby for field technician usage if urgent required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• To perform onsite repairing, and troubleshooting of machines as & when needed.
• To interface, support & deal with customers’ or dealer’s complaints, to answer questions or solve problems.
• Adhere to health & safety requirements by maintaining a safe and clean working environment.
• Perform other duties as assigned.

Knowledge, Skills & Experience:

• Minimum high school certification (SPM) or equivalent. SKM/Diploma certificate holder are highly encouraged to apply.
• Min. 1 year of proven service experience but fresh graduates are welcome to apply.
• Ability to troubleshoot, test, repair and service technical equipment.
• Possess basic reading and writing skills in English & Malay to comprehend service/repair order
• Must have own transport with valid driving license (B2 or D).
• Basic customer service skills are essential.
• Good in time management & attendance.
• Good interpersonal and able to communicate & cooperate with clients and co-workers.
• Familiarity to using mobile tools and application.

Person Specification:

• Customer-oriented person.
• Being flexible and having a willingness to adapt & taking new challenge.
• Calm, self-motivated, responsible & detailed-oriented person.
• Passionate to work, reliable, positive thinking & professional with can-do attitude.