Manager, Collections New

• Manage the full collections lifecycle, from early delinquency through to legal recovery.
• Develop risk‑segmented collection strategies for SME borrowers.
• Implement structured follow‑ups via calls, emails, and SMS to ensure timely repayments.
• Provide financial counselling and restructuring options where appropriate.
• Prioritize high‑risk accounts and work with legal teams on enforcement actions.
• Improve collection processes to enhance recovery rates and reduce costs.
• Optimize communication channels to ensure smooth borrower interactions.
• Address customer inquiries related to loans, repayments, and documentation.
• Drive initiatives to improve customer satisfaction and retention.
• Lead customer support and collections teams to maintain high service standards.
• Resolve borrower issues and grievances efficiently.
• Track key KPIs including loan processing, default rates, and operational efficiency.
• Prepare reports and insights for senior management and stakeholders.
• Use data analytics to identify gaps, optimize processes, and support decision‑making.
• Minimum 3–4 years of relevant working experience.
• Strong verbal and written communication skills in English and Bahasa Melayu.

• Diploma or Degree in Business Administration, Management, Finance, Economics, or a related discipline.
• Minimum 3–4 years of relevant working experience

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