Retail Assistant (Setapak/ Setia Alam/ Kota Damansara/ Puchong) - ref. t37752003
MLB Group Sdn Bhd Kuala Lumpur Full-time
Minimum SPM/'O' Level qualification or equivalent.
- Fresh graduates are encouraged to apply; entry-level position.
- Proficiency in English, Bahasa Malaysia, and Mandarin is required to effectively communicate with customers and team members.
- Strong communication and interpersonal skills to handle customer inquiries and provide excellent customer service.
- Ability to manage outlet operations, including daily operations, inventory control, and outlet security.
- Experience or willingness to learn product display and merchandising techniques to enhance the store's visual appeal.
- Capable of performing stock counts and tracking inventory accurately.
- Familiarity with processing customer refunds and returns in accordance with company policies.
- Willingness to work in Setapak, Setia Alam, Kota Damansara, or Puchong as required.
- Ability to work effectively within a team and contribute to team management efforts.
- Provide exceptional customer service and address customer inquiries in a timely and professional manner.
- Maintain a clean, organized, and visually appealing store environment, including product displays and merchandising.
- Process customer transactions accurately, including sales, refunds, and exchanges, using the point-of-sale (POS) system.
- Manage inventory levels by conducting regular stock counts, tracking stock movements, and replenishing merchandise as needed.
- Assist in receiving, unpacking, and pricing new merchandise shipments.
- Contribute to achieving sales targets by actively promoting products and providing product recommendations to customers.
- Adhere to all company policies and procedures, including those related to security, loss prevention, and safety.
- Handle customer complaints and resolve issues effectively, escalating complex situations to the store manager when necessary.
- Maintain up-to-date knowledge of product features, benefits, and promotions.
- Support daily outlet operations, including opening and closing procedures.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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