Customer Service Executive - Global Photographer Industry (Mandarin Speaker) - Petaling Jaya
Aegis BPO Malaysia Sdn Bhd Petaling Jaya Full-time
What We Offer:
Job Position: Customer Service SpecialistIndustry: Printer & Imaging Solutions
Working Hours: Day Shifts Only (Permanent Off day on Sunday)
Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)
Salary: Monthly salary with minimum RM3000 above, plus KPI incentive up to RM200
Skills & Qualifications:
Experience: Previous experience in customer service or technical support, preferably in the printing industry. Fresh graduate and SPM leavers are welcomed! Training will be provided.
Technical Proficiency: Familiarity with printer hardware and software is a plus.Problem-Solving: Ability to think on your feet and resolve issues quickly.
Communication: Excellent verbal (English & Mandarin) and written communication skills. Mandarin is required as you will need to support mandarin speaking clients
Key Responsibilities:
Product Support: Assist customers with printer-related inquiries, troubleshooting, and resolving issues.Communication: Provide prompt and courteous responses to customer emails, calls, and chats.
Reporting: Maintain accurate records of customer interactions and feedback.
Customer Satisfaction: Ensure a high level of customer satisfaction by going above and beyond in service delivery.
Perks & Benefits:
Paid Time Off: Generous vacation days and holidays. (5 working days per week)Growth Opportunities: Professional development and career advancement.
Health Coverage: Medical leave entitlement
Team Environment: Work with a supportive and dynamic team.
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