Customer Service Advisor (Mandarin) - Chat & Email Only, no Calls
Agensi Pekerjaan Mango Global Technologies Sdn Bhd Kuala Lumpur Full-time
Role - Chat Support
Language required: Mandarin and English
Working Hours- Rotational Shift
Minimum Education- SPM and above
Date of joining- March 2026
Training period: 1 month (Salary will be provided during training)Minimum Requirement: Anyone who has language proficiency and interested to work in Customer Service can apply.
You can connect with me directly on WhatsApp me on +60 174892164 for more details.- Handle customer queries on bookings, cancellations, payments, app issues, and ride experience.
- Provide support via phone, chat, and email.
- Assist drivers with onboarding, document checks, and account activation.
- Manage fare disputes, refund requests, lost & found, and promo code issues.
- Log and resolve complaints within SLA; escalate complex cases when needed.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF
- SOCSO
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- Performance Bonus
- Overtime Pay
- 5 Working Days
Sentell Jaya Sdn. Bhd.Ampang Jaya, 8 km from Kuala Lumpur
and complaints professionally
• Coordinate with Service Advisors and workshop team
• Maintain accurate customer records and service
• Incentive
• Attendance reward
• Performance based bonus
• Training Provided...
Notebook Plaza Sdn BhdKuala Lumpur
and organizational skills.
• Customer service focus.
• Friendly, self-motivated, confident and sales driven
• Basic administration skills.
Vacancies available at the following locations:
• Plaza Low Yat
• Mid Valley Megamall
• i-City Mall Shah Alam
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Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations...