Customer Service- Cantonese (Work From Home)

Working Hours (Shift Basis): 8 hours per day and 5 days a week

Start: Between 8:00 PM – 10:00 PM and End: Between 5:00 AM – 7:00 AM

Start Date: 3rd September 2025

What We Offer: Basic Salary: RM 4,700

Language Allowance: RM 200️

Complete Desktop Setup (CPU + 2 Monitors + Keyboard + Backdrop provided)

• SPM or any secondary school education qualification is acceptable with at least 6 months of Customer Service experience.
• Able to read, write, and speak fluently and spontaneously in Mandarin or Cantonese and English.
• IT's WFH opportunity, anyone having good internet facility along with proper space can apply
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
• Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
• 100% permanent work-from-home
• the company will provide a complete desktop setup, which includes two monitors, a CPU, keyboard, and a backdrop as part of the system equipment.
• The equipment will be handed over on the date of joining