Customer Service

Fluent in English & Mandarin

• Minimum Diploma or higher.
• Preferably with outspoken personality.
• Presentable outlook and personality.
• With Customer Service experience is added advantage
• Fresh graduate is encourage to apply too.
• Teamwork. Working in retail means that you need to be able to work as part of a team, no matter how big or small.
• Computer Literate
• Willing to work in Shifts
• Customer service.
• Trustworthiness and responsibility.
• Time management.
• Problem solving. (Assistant with Team leader)
• Initiative.
• Good Attitude.
• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients
• Following process and procedure of the Company.
• Min 12 Days Annual Leave per year
• Company Trip .
• Annual Dinner .
• EPF, SOCSO included