Customer Service - Mandarin Speaker
Agensi Pekerjaan Mango Global Technologies Sdn. Bhd. Kuala Lumpur Full-time
Possess a minimum of SPM
- Demonstrate Good communication skills in both English and Mandarin.
- Provide exceptional customer service and support to Mandarin-speaking clients.
- Exhibit strong problem-solving abilities and a proactive approach to resolving customer issues.
- Be a team player with a positive attitude and willingness to learn.
- Prior experience in customer service is a plus but not mandatory; fresh graduates are encouraged to apply.
- Must be willing to work on-site in Kuala Lumpur.
- Demonstrate proficiency in using customer service software and tools.
- Provide exceptional customer service to Mandarin-speaking clients via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
- Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
- Collaborate with other team members and departments to escalate complex issues and ensure timely resolution, contributing to a positive customer experience.
- Translate documents and communications between English and Mandarin as needed to facilitate effective communication with Mandarin-speaking customers and internal teams.
- Proactively identify and report any recurring customer issues or trends to the team lead, contributing to continuous improvement of customer service processes.
- Maintain a thorough understanding of the company's products and services to effectively address customer inquiries and provide accurate information.
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and Mandarin language proficiency.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Shangri-La Shared Services Sdn BhdKuala Lumpur
in a contact center, hospitality, travel agency, or customer service role.
• SPM/STPM/diploma/degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!
• Computer-literate and internet-savvy...
Star Activation Sdn BhdKuala Lumpur
learning and development for career growth.
• Proficiency in both Mandarin and English languages.
• Basic understanding of the product or service.
• Deliver excellent customer service by assisting customers in problem-solving and providing friendly...
CBREKuala Lumpur
Customer Service Associate
Job ID
222405
Posted
05. Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Customer Service, Property Management
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia...