Customer Service - Mandarin Speaker

Possess a minimum of SPM

• Demonstrate Good communication skills in both English and Mandarin.
• Provide exceptional customer service and support to Mandarin-speaking clients.
• Exhibit strong problem-solving abilities and a proactive approach to resolving customer issues.
• Be a team player with a positive attitude and willingness to learn.
• Prior experience in customer service is a plus but not mandatory; fresh graduates are encouraged to apply.
• Must be willing to work on-site in Kuala Lumpur.
• Demonstrate proficiency in using customer service software and tools.
• Provide exceptional customer service to Mandarin-speaking clients via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
• Collaborate with other team members and departments to escalate complex issues and ensure timely resolution, contributing to a positive customer experience.
• Translate documents and communications between English and Mandarin as needed to facilitate effective communication with Mandarin-speaking customers and internal teams.
• Proactively identify and report any recurring customer issues or trends to the team lead, contributing to continuous improvement of customer service processes.
• Maintain a thorough understanding of the company's products and services to effectively address customer inquiries and provide accurate information.
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and Mandarin language proficiency.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO