Customer Support Specialist
Agensi Pekerjaan Asia Recruit Sdn Bhd Kuala Lumpur Full-time
Good communication skills in English & Mandarin
- SPM + 1 year Customer Service Experience
- Diploma / Degree (fresh graduates) welcome to apply
- Working days : Monday - Sunday (5 days work)
- Working Hour: 24/7 (Each Shift 9 hours)
- Location: KL Sentral
- Provide customer service based live chat & email support to customers
- Activate and engage with client/customer and provide accurate information
- Record and update customers’ cases into the system and trackers following appropriate processes
- Provide accurate and understandable information to all customers and support partners
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level
- Ensure all follow ups are done in a timely manner
- Annual Leave
- EPF
- Socso
- EIS
- Training Provided
- Allowances
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