Klang - Sales Coordinator

Minimum Diploma in Business Administration, Marketing, or related field

• 1–3 years of experience in sales support, coordination, or similar administrative role
• Must be able to communicate in Mandarin, English, and Bahasa Malaysia
• Detail-oriented with excellent organizational and multitasking abilities
• Good interpersonal skills with a customer-focused attitude
• Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM or sales software experience is an advantage
• Able to think quickly, resolve issues, and support the sales team efficiently
• Cooperative, proactive, and able to work well in a team
• Able to prioritize tasks and meet deadlines under pressure
• Willing to learn product knowledge and stay updated with market trends
• Provide administrative and operational support to the sales team, including preparing presentations, proposals, and meeting materials
• Process and manage sales orders from entry to fulfillment, including monitoring order status and communicating with customers
• Act as a point of contact for customers, handling inquiries, resolving issues, and providing product information
• Follow up with customers to ensure satisfaction and manage post-sales support
• Prepare and analyze sales reports, tracking performance, conversion rates, and customer feedback
• Maintain and update the customer database, sales records, and contract documentation
• Build and maintain positive customer relationships, addressing feedback and supporting continuous improvement
• Support the implementation of sales strategies by providing insights from customer interactions and market trends
• Maintain up-to-date knowledge of products, features, and industry developments to better support sales and customer needs
• Monitor inventory levels and coordinate with supply chain or logistics to ensure product availability
• Assist in onboarding and training new sales staff, while offering ongoing guidance to support team productivity
• Annual Leave
• Medical Leave
• Staff Insurance
• Birthday Celebrate
• EPF/Socso/SIP