Korean-Speaking Customer Service/ Admin in Pavilion Damansara KL [GG]

They provide Multi-Level Marketing Solutions, Web Development & Hosting, Software Development and diversified IT Solutions to clients.

Location: Pavilion @ Damansara Heights KL

RESPONSIBILITIES:

Customer Support:

• Handle inquiries from Korean-speaking stakeholders and personnel and Malaysian based personnel via phone, email, and chat.
• Coordinate with the technical team to resolve customer issues.
• Ensure high customer satisfaction through timely follow-ups and problem resolution.

Administrative Tasks:

• Manage office tasks like scheduling, filing, and report preparation.
• Assist in organizing meetings and maintaining client documentation.
• Support sales and technical teams with paperwork and data entry.

Translation & Communication:

• Translate documents and emails between Korean and English.
• Act as a translator for meetings or calls with Korean-speaking stakeholders.

Data Management:

• Maintain and update client databases.
• Prepare customer service reports and track client feedback.

Requirements:

• Fluent in Korean (spoken and understanding) and English (spoken & written).
• 1-2 years of experience in customer service or admin roles.
• Basic IT knowledge preferred.
• Proficient in Microsoft Office.
• Strong communication and organizational skills.

Basic: RM 6,000, negotiable to higher

EPF, SOCSO, EIS

Experience Required: Min 1 Year/s