Multi-Channel Communication: Managed a high volume of inbound and outbound customer interactions via telephone and digital chat platforms, providing professional and prompt resolutions.
Case Management: Utilised CRM systems to meticulously document customer histories, track interaction life cycle, and ensure data integrity for all follow-up actions.
Operational Problem Solving: Conducted root-cause analysis for complex inquiries, collaborating with internal departments and stakeholders to resolve escalated matters.
Process Improvement: Proactively identified and reported recurring issues and emerging service trends to management to enhance operational efficiency.
Goal Achievement: Consistently met or exceeded individual performance metrics related to response time, resolution rates, and customer satisfaction scores.
skills
Managing Inbound & Outbound interactions across Calls and Chats.
qualifications
Minimum Requirement: A Diploma or higher qualification in any field.
Over 2 years of experience in customer service roles.
apartmentSummitNext Technologies Sdn BhdplaceKuala Lumpur
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.
As we continue our rapid expansion, we are seeking dynamic and driven individuals to join our team as CustomerServiceExecutive...
Job Title: Ecomerce CustomerServiceExecutive
Location: The MET, KL Metropolis, Kuala Lumpur (Near Mont Kiara)
Job Type: Full-time (Hybrid, may be available after probation)
Salary: RM4,000 – RM5,000+ per month (depending on experience)
Bonus...
apartmentAgensi Pekerjaan Mango Global Technologies Sdn BhdplaceKuala Lumpur
CustomerServiceExecutive (Mandarin)
Requirements
• Proficiency in Mandarin (Read, Write, Speak)
• B2 level English communication
• Minimum 1 year sales experience (mandatory)
• Strong communication & persuasion skills
• Willing to work night...