Order Entry Specialist
- 2–5 years of experience in sales coordination, sales administration, or customer service roles.
- Experience in automotive or motorcycle accessories industry is an advantage but not required.
- Strong coordination and multitasking skills. Good communication skills in English and Bahasa Malaysia as well as Mandarin.
Job description:
We are looking for a detail-oriented and proactive Sales Coordinator to support the sales team and ensure smooth day-to-day operations. This role involves managing sales documentation, coordinating customer orders, liaising with customers andsuppliers, and ensuring timely delivery.The sales coordinator will also provide support to the Director by overseeing customer sales orders when he is not available.
Key Responsibilities- Sales Order Coordination
Process and follow up on customer sales orders accurately and promptly.
Monitor order progress and ensure timely delivery to customers.
Communicate with customers on order status, product availability, and delivery arrangements.
Coordinate closely with warehouse/logistics teams to confirm stock levels and shipping schedules.
Ensure all sales documentation (quotation, invoice, DO) is properly prepared and filed.- Customer Communication & Support
Handle general customer enquiries related to pricing, lead time, product info, and order updates.
Maintain strong, professional communication with customers to ensure satisfaction.
Resolve minor customer issues and escalate more complex matters to the Sales Director.- Purchase Order & Supplier Coordination
Create purchase orders and follow up with suppliers on delivery timelines.
Track incoming stock, update internal teams, and ensure proper documentation.
Assist in basic supplier communication regarding pricing, stock status, and product lead times.- Sales Administration & Reporting
Maintain accurate records in the sales database/ERP system.
Prepare weekly and monthly sales reports for management.
Support the sales team with administrative tasks such as preparing quotations, agreements, and sales kits.- Internal Team Coordination
Work closely with sales, warehouse, finance, and management teams to support overall operations.
Assist with ad-hoc tasks assigned by the Director or sales team.- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance