Customer Service Officer (Mandarin Speaker) - Kajang - ref. i585323

Proficiency in English and Mandarin is an added advantage

• Diploma or Degree in Business Administration / Marketing.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computers (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively
• Social media savvy
• Interact with customers to provide information in response to inquiries about products & services.
• Process customer orders and complete activations in an accurate and timely manner, including verifying customer’s P.O. against Quotation.
• Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc.
• Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label )
• Monitor delivery timeliness & issuance of Delivery Note upon delivery
• Feedback and update sales team on customer’s requirement, production and delivery status whenever necessary.
• Assist in administration duties of Sales & Marketing Department.
• Ensure all activities are performed in a proper and professional manner according to company standards.
• Ensure that all important records are documented as per ISO 9001:2000 requirement.
• Perform other job related duties as assigned.
• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical claim
• 5 Working Days