It support analyst [up to 6k]
Kuala Lumpur
JUNIOR ANALYSTS OR FRESH GRADS ARE WELCOME TO APPLY *
Why This Role Matters
Our client is seeking a dedicated specialist to oversee the daily operations and enhancement of their information system. You will serve as the essential link between technical infrastructure and laboratory users, ensuring system stability and data integrity.This role offers a clear path for those looking to specialize in high-compliance, scientific data environments.
The Mission- L2 Technical Support: Resolve application incidents and service requests for laboratory users via enterprise ITSM tools.
- System Monitoring: Perform daily audits, health checks, and log reviews to proactively maintain peak performance.
- Integration Oversight: Monitor critical interfaces with external platforms (like ERPs) to ensure seamless data transmission.
- Governance & Security: Manage user access and roles while enforcing global IT security and compliance standards.
- Knowledge Management: Maintain technical SOPs, configuration records, and documentation for internal and external audits.
- Cross-Team Collaboration: Coordinate with infrastructure and vendor teams to ensure stable instrument and device connectivity.
- Bachelor’s degree in IT, Computer Science, Chemical Engineering, or a related technical field.
- 0–2 years of experience; fresh graduates with strong learning potential are welcome.
- Experience in Laboratory Information Management System (LIMS) preferred.
- Familiarity with ITSM concepts and basic SQL query writing.
- Strong analytical skills with a focus on root cause analysis.
- Professional fluency in both English and Chinese to support global team collaboration.
- Added advantage: Exposure to system APIs or laboratory instrument digital connectivity.
- skills
- qualifications
- education
Bachelor Degree
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