Customer Support (Mandarin/Cantonese)- Fully Work From Home
Agensi Pekerjaan Mango Global Technologies Sdn Bhd Kuala Lumpur Full-time
SPM or any secondary school education qualification is acceptable with at least 1 year Customer Service experience.
- Must have 6 months of working experience in Customer Service.
- Able to read, write, and speak fluently and spontaneously in Mandarin or Cantonese and English.
- IT's WFH opportunity, anyone having good internet facility along with proper space can apply.
- Working Hours (Shift Basis):
- Start Time: Between 8:00 PM – 10:00 PM
- End Time: Between 5:00 AM – 7:00 AM
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
- 100% permanent work-from-home
- the company will provide a complete desktop setup, which includes two monitors, a CPU, keyboard, and a backdrop as part of the system equipment.
- The equipment will be handed over on the date of joining
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Permanent Night Shift Work
• Permanent Work from home
• High school diploma or equivalent required
• Required language(s): Mandarin & English
• Minimum 6 months of Experience in Customer Service Required.
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