Customer Service (Chinese)- Work From Home
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Position: Customer Service (Mandarin)
Company: Transcosmos Malaysia
Project/Industry: Ecommerce for Taiwan Market
Job Type: Permanent
Work Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Work Mode: for 1st 3 months must WFO. 4th month onwards you can do WFH (must show your good attitude and performance)
Shift Time: 9-6 pm, 10-7 pm, 11- 8 pm, Mon-Sun (5 days rotational)
Salary: Basic 3600 + 500 Language Allowance + 500 KPI incentive
Company: Transcosmos Malaysia
Project/Industry: Ecommerce for Taiwan Market
Job Type: Permanent
Work Location: Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Work Mode: for 1st 3 months must WFO. 4th month onwards you can do WFH (must show your good attitude and performance)
Shift Time: 9-6 pm, 10-7 pm, 11- 8 pm, Mon-Sun (5 days rotational)
Salary: Basic 3600 + 500 Language Allowance + 500 KPI incentive
Joining Date: 14th July 2025
Requirements- Need someone to start 14th July 2025.
- Can read and type in Traditional mandarin.
- Omni channel : Live Chat, Outbound call, email.
- 1 year and above Customer Service experience (not necessary be BPO company experience)
- Education requirement: Diploma and above. If have BPO company experience can accept SPM
- Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
- Make occasional outbound calls to customers for follow-up or to clarify issues.
- Review and coordinate return and refund requests in a professional and timely manner.
- Handle user issues related to financial transactions and logistics.
- Manage account-related inquiries, including issues with platform permissions.
- Accurately document customer interactions and system-related activities in internal tools
Skills:
Strong written and verbal communication skills in Taiwanese Mandarin.
Education:
Preferable Diploma and above. SPM with BPO CS experience is acceptable.- Day shifts only.
- EPF and Sosco.
- Medical coverage
- Work from home available.
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Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur
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• Required language(s): Mandarin & English
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You can connect with me directly on pooja.t@manpower.com.my OR WhatsApp me on +60...
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