Social Media Support – Mandarin

Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya)

RM4200 + RM300 Language Allowance | Night Shift (9pm–6am / 12am–9am) | Onsite – Kelana Centre Point | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya, Petaling Jaya.

This role focuses on chat and email-based customer support, handling inquiries and resolving issues through written communication channels only.

Key Responsibilities:

• Handle customer inquiries via chat and email (non-voice support)
• Provide accurate information on products, services, and policies
• Resolve customer issues and escalate complex cases when needed
• Ensure all interactions are properly documented in internal systems
• Maintain a professional and helpful tone across all written communication
• Meet shift schedules and performance targets

Requirements:

• Fluent in written Mandarin (reading & writing)
• Basic English communication skills
• Strong typing and written communication skills
• Good multitasking and time management ability
• Willing to work rotational night shifts, weekends, and public holidays
• Onsite role in Kelana Centre Point, Petaling Jaya
• Customer service experience is an advantage but not mandatory

Offer:

• RM4200 base salary + RM300 language allowance
• Stable non-voice support environment
• Structured training and onboarding
• Shift-based role with clear schedule rotation
• Career growth in customer experience / digital support

LinkedIn: www.linkedin.com/in/dylan-a78965140