T&L : Senior Associate, Korean Services Group

Initiating and aligning business strategies with Korean clients

• Developing and maintaining strong relationships with Korean clients
• Ensuring effective communication between DTS with Korean clients to ensure that the advice rendered is accurate and quality service is provide following the client's expectations
• Assisting in developing mechanism for internal transactions in accordance with the guidelines stipulated by the Malaysian Government
• Assisting in conceptualizing and formulating policies and advising the clients on the implementation of an efficient supply chain structure with regards to Malaysian regulations
• Handling Korean client requests and expectations following the stipulated Service Level Agreement (SLA).
• Responsible for the smooth delivery of services to Korean clients through monitoring the progress of portfolios, providing assistance or guidance to Malaysian colleagues and communicating with clients on pertinent issues.
• Responsible for monitoring billing and collection issues.
• Assisting in Korean client projects.
• Identifying potential Korean clients and assisting in the promotion of DTS's services to them.
• Assisting in job developments to ensure the development of such services among Korean clients
• Perform other tasks as and when assigned