Customer Service Specialist (Mandarin Speaking)
Flower Sugar Petaling Jaya Full-time
Strong command of written and spoken Chinese/Mandarin, English and Bahasa Malaysia.
- High level of empathy & able to see from others’ perspective.
- Able to stay patient when communicating with customers
- 5 working days a week (including working on Saturday and Sunday)
- Working hours from 10:00am to 7:00pm
- Fresh graduates are welcomed to apply. Candidates with experience in customer-facing role are preferred.
- Attend to enquiries from customers through multiple channels including WhatsApp, FB/IG Messenger, live chat, email, and phone call in timely manner
- Assist customers to place order on our sales channels
- Continuously expand and update internal FAQ list for future references
- Update order details (such as contact details, shipping address) as and when necessary
- Annual Bonus
- Quarterly Performance Incentive
- Overtime
- EPF & Sosco
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