Technical Services Support Specialist
SRG Asia Pacific Sdn Bhd Kuala Lumpur Full-time
Position Summary:
As a Technical Service Support professional, you will be responsible for providing technical assistance and support to end-users, ensuring smooth operation of IT systems and infrastructure. You will troubleshoot and resolve technical issues, provide system maintenance, and offer support across a range of IT services including hardware, software, networks, and applications.The role requires strong problem-solving skills, technical expertise, and excellent communication to ensure timely and efficient support to internal staff or external clients.
Key Responsibilities:- Technical Support & Troubleshooting:
- Provide first and second-level support for IT-related issues including hardware, software, networking, and peripheral devices.
- Respond promptly to service requests via phone, email, or support ticket systems, diagnosing and resolving issues related to IT infrastructure.
- Troubleshoot issues such as system crashes, software malfunctions, network connectivity problems, and other technical challenges.
- Escalate unresolved issues to senior IT staff or external service providers when necessary.
- Assist in the installation, configuration, and setup of new hardware, software, and operating systems.
- Ensure proper configuration of user accounts, security protocols, and access controls.
- Perform system updates, patches, and upgrades to maintain system functionality and security.
- Manage and maintain IT equipment, including desktops, laptops, servers, printers, and other peripherals.
- Ensure regular backup of system data and assist with system restore and disaster recovery procedures.
- Provide routine maintenance for servers, network devices, and workstations.
- Provide support for network-related issues such as connectivity problems, network device configuration, and bandwidth management.
- Monitor the network performance and troubleshoot network issues, collaborating with network administrators when necessary.
- Assist in configuring and supporting VPNs, Wi-Fi networks, and remote access solutions.
- Provide end-user training and guidance on software applications, hardware usage, and troubleshooting techniques.
- Act as a liaison between IT and end-users to ensure that all technical queries and service requests are addressed efficiently.
- Document common issues and create user guides or FAQs for end-users
CRBC (M) Holdings Sdn BhdSubang Jaya, 15 km from Kuala Lumpur
Candidate must possess Diploma - MQF Level 4 or above (Preferably in Civil Engineering, Construction Engineering, Structural Engineering or related field.
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