Sales and Shipping Assistant

Sales :

• To establish strong relationship with prospects & existing customers.
• To maintain good level of sales activities in line with management requirement.
• To attend to customer's inquiries.*Prepare sales reports for senior management.
• Coordinate with the production, logistics and finance departments to ensure timely and accurate delivery of orders.

Shipping :

• Communicate with customers and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Keep a meticulous record of shipment information.

Sales Responsibilities:

Customer Service:

• Respond to customer inquiries via phone, email, or in person.
• Provide product information, availability, pricing, and other sales-related information.
• Assist in processing customer orders, ensuring accuracy and timely delivery.

Order Processing:

• Take customer orders, whether through the phone, email, or in person, and input them into the system.
• Verify that all orders are correctly documented, ensuring prices, quantities, and customer details are accurate.

Inventory Management:

• Monitor stock levels and communicate with inventory or warehouse staff to ensure products are in stock.
• Assist in maintaining sales records, ensuring all transactions are recorded.

Sales Documentation:

• Prepare and maintain sales invoices, receipts, and other related documentation.
• Process returns, exchanges, or refunds as necessary, and ensure proper documentation for these transactions.

Sales Support:

• Support the sales team by providing necessary information and updates on customer orders.
• Help process quotations, pricing information, and promotional offers.

Shipping Responsibilities:

Order Fulfillment:

• Prepare and package orders for shipment, ensuring products are securely packed and labeled.
• Coordinate with shipping carriers to schedule pickups and deliveries.
• Shipping Documentation:
• Generate shipping labels, invoices, and other necessary shipping paperwork.
• Track shipments and handle customer inquiries related to shipping status.

Inventory Management (Shipping Focused):

• Ensure proper storage and organization of products in the warehouse or storage area.
• Update inventory records to reflect shipped items.

Coordination with Warehouse and Logistics Teams:

• Collaborate with warehouse personnel to ensure products are picked, packed, and shipped on time.
• Ensure that all outgoing shipments comply with company policies and shipping standards.

Returns Handling:

• Process returns, ensuring that the returned items are properly recorded, inspected, and restocked when applicable.
• Handle customer issues related to shipping, such as damaged or lost goods.

General Responsibilities:

• Data Entry: Accurately input customer information, sales, and shipping data into the company’s system.
• Problem Solving: Address any issues related to customer orders, delivery problems, or inventory discrepancies.
• Communication: Maintain clear communication between sales, shipping, and other relevant departments.
• Company Uniforms
• Annual Leave
• Annual Bonus
• 5 working days
• Overtime Pay
• Training Provided