Operations Manager
Body Perfect Kuala Lumpur Full-time
Key Responsibilities
- Oversee daily outlet operations, including staff scheduling, attendance management, and manpower planning to ensure optimal coverage
- Lead, coach, and motivate team members to achieve high performance and maintain excellent service standards
- Monitor and manage appointment bookings to maximize productivity and operational efficiency
- Manage inventory, stock ordering, and ensure proper maintenance of equipment and tools
- Ensure outlet cleanliness, hygiene standards, and a consistently positive customer experience
- Drive sales performance and achieve outlet targets for both services and retail products
- Handle customer feedback, complaints, and service recovery in a professional and timely manner
- Prepare daily operational reports and ensure compliance with company policies and standard operating procedures (SOPs)
- Support and execute marketing campaigns, promotions, and company events to enhance outlet performance
- 3–5 years of experience in operations or outlet management (retail, F&B, or service industry preferred)
- Strong leadership and team management skills
- Good organizational and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple priorities
Arvion ServicesKuala Lumpur
Job Overview:
We are seeking an experienced Senior Operations Manager to lead Fraud & Risk Operations within a fast-paced BPO/Customer Experience environment. This role is responsible for end-to-end service delivery, operational governance...
Arvion Services Sdn BhdKuala Lumpur
of people management experience, including managing managers and large teams.
• Minimum 2+ years of experience in Fraud & Risk Operations (Senior Manager level), ideally within payment systems (chargebacks, disputes, fraud investigations, escalations...
Transaction Network ServicesKuala Lumpur
In simple terms, that means supporting our global capabilities for the acceptance of Payments (unattended, online or in-store) and connecting the device to securely process the transaction.
The Senior Operations Manager is accountable for the end-to-end...