[ref. i00683901] Key Account Manager

Key Account Executive - KOL, Watson, more retailers, merchandising, pop-up, livestream.We're a 5-year-old startup based in Malaysia, dedicated to helping people regain their confidence through effective and efficient personal care products. Our team comprises 20 full-time members and 15 freelancers and part-timers.

You will work closely with the Key Account Manager to develop strategies that boost sales and elevate the brand presence across multiple channels.

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in key account management, sales, or a related role; more than 2 years of relevant experience will be preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A client-focused mindset with a passion for delivering exceptional service.
• Analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Additional language skills are an advantage.

• Job Type: Full-time
• Pay: RM3,500.00 - RM5,500.00 per month
• Schedule: Monday to Friday, 8-5pm
• Location Requirement: Must be able to reliably commute to or relocate to Glenmarie, Shah Alam

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in key account management, sales, or a related role; more than 2 years of relevant experience will be preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A client-focused mindset with a passion for delivering exceptional service.
• Analytical and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Additional language skills are an advantage.

Key Responsibilities

Account Management & Client Support:

• Serve as the primary contact for a portfolio of personal care retail accounts, with a special emphasis on Watson and other key partners.
• Build, nurture, and maintain strong strategic relationships with retailers, pop-up event organizers, and livestream platform representatives to maximize brand exposure.
• Provide high-level support by addressing inquiries, requests, and concerns to ensure exceptional client satisfaction.

Sales, Merchandising, and Event Support:

• Collaborate with the Key Account Manager to create and execute tailored merchandising strategies and in-store promotions.
• Organize and manage pop-up events and retail activations that showcase Hygr’s innovative products and brand story.
• Coordinate and oversee livestream shopping events, working closely with marketing and sales teams to enhance online customer engagement and sales.
• Support negotiations on pricing, terms, and promotional activities to secure profitable partnerships with key accounts.

Market & Trend Analysis:

• Monitor market trends, consumer behaviors, and competitor activities within the personal care retail sector.
• Analyze the effectiveness of pop-up events and livestream channels, providing actionable insights and recommendations to the management team to enhance merchandising efforts and account strategies.

Internal Coordination & Reporting:

• Maintain clear and consistent communication with internal teams—including sales, merchandising, marketing, and digital media—to ensure key accounts’ needs are met.
• Assist in preparing regular performance reports covering sales metrics, account developments, market trends, and the outcomes of pop-up and livestream events.

• Free parking
• 14 annual leave + 1 birthday leave
• Opportunities for promotion
• Professional development

This role is perfect for a proactive, creative professional with over 2 years of experience in account management or sales, who thrives on building strong retail partnerships and driving innovative merchandising initiatives to further Hygr’s mission of empowering the community.