Manager Sales Operations

Description:

Job summary:

Main driver of S&OP process

General responsibilities:

1. Working with key customers on developing effective forecast models based on trends and demand patterns
2. Proposing and implementing solutions to improve customer’s demand forecast accuracy
3. Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies
4. Updating forecasts for new products, seasonal products, discounts, and promotions
5. Scheduling regular forecast review meetings with customer and DKSH internal stake holders to have one consensus forecast
6. Working closely with client management team to ensure stock allocated according to the agreed forecast with customer
7. Ensure allocated stock release back for sales in weekly basis for any customer’s forecast consumption missed
8. Communicated and work with Customer’s Demand & Supply team on alternative solution / opportunities when there is known constraint that impacting on future demand
9. Develop and execute product demand plans to meet organization goals.
10. Provide support in developing seasonal demand forecasts and anticipate customers reactions to the promotions and discounts
11. Develop demand forecasts based on demand patterns and business trends. Understanding high level / Global awareness impact to demand forecasting.
12. Maintain demand plan to ensure cost effectiveness and to meet customer demands
13. Assist in risk assessment and mitigation activities. (ROI/ past performance)
14. Work closely with stakeholders resolving any demand related queries and issues in a timely manner.
15. KPI = Forecast accuracy and Forecast bias. In-depth root cause analysis.
16. Manage the SKU rationalization process
17. Key member of S&OP process, onboarding customers to S&OP process.
18. Work as team member to ensure effective delivery of team’s goals
19. Drive self-learning and improvement in the area of Forecasting and DKSH behaviours as part of continuous learning

Functional skills and knowledge:

• Demonstrate strong understanding and practitioner of Sales & Operation Planning (S&OP) process
• Demonstrate advanced understanding of demand forecasting methodology/tools
• Demonstrate strong analytical and quantitative skills
• Demonstrate business/commercial acumen skills and consumer goods market understanding
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Strong understanding of supply chain management
• Demonstrate strong stakeholders' management, active business partnering role and negotiation skills

Education:

Degree in business, supply chain, logistics or related field

Work experience:

Minimum three to five years’ experience in a similar role