Head of Laboratory (KPJ Sentosa KL)

The Head of Laboratory is responsible for the planning, establishment, and overall management of the Hospital Medical Laboratory. This includes day-to-day operations, strategic planning, quality systems implementation, cost management, and staff supervision to ensure the laboratory delivers timely, accurate, and cost-effective diagnostic services that meet hospital needs and accreditation standards.

Strategic & Operational Leadership:

• Lead and oversee the daily operations of the laboratory, ensuring timely, accurate, and high-quality diagnostic services.
• Develop and implement strategic plans aligned with company direction and business growth.
• Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction.
• Plan, organize, direct, and evaluate the daily operations of the laboratory to ensure effective and efficient service delivery.

Quality & Compliance:

• Ensure compliance with relevant regulations, licensing requirements, and accreditation standards (ISO 15189, MSQH, etc.).
• Oversee and participate in internal audits, external assessments, and proficiency testing programs.
• Promote a strong culture of quality and patient safety throughout the laboratory team.
• Ensure the maintenance and periodic review of SOPs, risk registers, HIRARC, and quality indicators.

Human Resource Management:

• Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals including scientists, MLTs, and support staff.
• Ensure appropriate staffing levels, competencies, and training to support service needs.
• Foster staff engagement, career development, and succession planning.
• Oversee the implementation of orientation, in-service training, and continuing education programs.

Financial & Resource Management:

• Develop and manage the laboratory’s operational budget in alignment with corporate financial goals.
• Monitor cost-effectiveness and support initiatives for revenue generation and cost control.
• Oversee procurement, maintenance, and lifecycle management of laboratory equipment and supplies.

Innovation & Client Relations:

• Support the introduction of new technologies, tests, and digital solutions to enhance service capabilities.
• Liaise with clinicians, clients, and referral partners to ensure responsiveness to clinical needs and service excellence.
• Address client feedback, complaints, and incident investigations with professionalism and accountability.