Service Quality Specialist
The East Coast Rail Link (ECRL) Kuala Lumpur Full-time
Bachelor's Degree in Transport Management/Customer Service or relevant field, with at least 5 years of relevant experience
- work location: HQ/OCC Kuantan Port City
- Monitor and evaluate service delivery standards.
- Conduct audits and inspections to ensure quality assurance.
- Analyze passenger feedback and develop service improvement plans.
- EPF
- SOCSO
- ANNUAL LEAVE
The East Coast Rail Link (ECRL)Kuala Lumpur
Bachelor's Degree in Transport Management/Customer Service or relevant field, with at least 5 years of relevant experience
• Monitor and evaluate service delivery standards.
• Handle customer feedback and complaints.
• Develop and implement...
Bank Islam Malaysia BerhadKuala Lumpur
effective internal and external stakeholder relationships.
• Proactive in highlighting operational risks and areas for improvement.
• Ensure service targets, SLA’s, and KPI’s are met with optimum levels of quality & service delivery.
• Proactively seek...
TDCX (MY) Sdn. Bhd.Kuala Lumpur
and English communication skills.
• Provide friendly and efficient service to the travel community of our client.
• Be a first point of contact to handle and resolve customer complaints.
• Respond professionally to inbound phone calls, including urgent...