Operation Executive

Skillset: Time Management, Problem Solving, Investigation, Data Analytic, UAT, Quality Assurance, Document Management, Communication

The Key Responsibilities:

• Accurately input transaction applications received. Ensure data entered into the system is correct and complete.

• Understand and follow each process in the transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management and Enquiries.
• Check documents submitted to ensure they are complete and in compliance with the regulations.

• Ensure strict adherence to regulations, internal guidelines, standard operating procedures (SOPs) and service level agreements (SLAs).
• Collaborate with relevant team to resolve any discrepancies or issues.

• Make outbound calls or send correspondence to clarify any missing or unclear information in submitted applications.
• Provide clear explanations and guidance to clients on how to complete their application.

• Investigate and analyze applications that have been rejected or failed validation.
• Identify issues and work with relevant teams to resolve them in a timely and efficient manner.

• Participate in User Acceptance Testing (UAT) to validate system functionality and stability.
• Work closely with the development teams to identify defects and ensure proper follow-up.Inquiry Handling
• Respond to inquiries regarding to transaction issues, application statuses, account balance and other related matters.
• Investigate transaction issues and provide resolutions within the required SLAs.

• Index and categorize documents to ensure correct and accurate account information is

• Snacks & Beverages: Vending machines with various snacks and coffee for you to choose from.
• Yearly activities: Movie Day, Outdoor activities, Celebration during festive seasons and many more!
• Remuneration package: Competitive Salary (way above market rate if you have the right potential!)
• Insurance and medical coverage
• Allowances: Monthly sports allowance, Yearly department gathering and welcome dinner for new staff