Team Leader Call Center (Mandarin)
Telecontinent Sdn Bhd Kuala Lumpur Full-time
Open for Malaysian citizen.
- Demonstrated fluency in both spoken and written English, Mandarin due to market served.
- Immediate commencement is highly desirable.
- Minimum Diploma, Degree, or equivalent qualification in any field.
- At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing, customer service OR lead generation.
- Strong supervision, coaching, leadership, and people management skills.
- Critical thinking, analytical skills, and problem-solving abilities.
- Ability to multitask and work independently with minimal supervision.
- Proficiency in Microsoft PowerPoint and Excel.
- Assist the Operations Manager in overseeing daily operations and ensuring team performance.
- Supervise a team of Malaysia, Singapore and Hong Kong to drive productivity and performance.
- Monitor KPIs, including monthly targets, quality evaluations, attendance, and punctuality.
- Coach, motivate, and mentor team members to exceed performance expectations.
- Handle escalated inquiries and resolve issues quickly and effectively.
- Ensure adherence to company policies, processes, and service standards. Track and manage team attendance and work schedules to ensure efficiency.
- Collaborate with multiple departments to enhance performance, training, and reporting.
- Conduct performance reviews and implement improvement plans for staff.
- Generate daily reports and ensure accurate tracking of team progress.
- Remuneration package:
- Basic: up to RM4500
- KPI allowance: up to RM1500 (Based performance)
- Note: Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process.
- Annual salary increment & performance bonus
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
- Working hours:
- 8 working hour, 2 days off
- - No midnight shift 5 working days
- Note: Working hours are subject to change based on business and operational requirements.
- External training will be provided and potential career progression opportunities
- Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
Concentrix Cvg MalaysiaKuala Lumpur
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Job Title:
Team Leader - Operations (Malaysian)
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