Payment Operations Analyst

apartmentGlobal Blue placeKuala Lumpur scheduleFull-time calendar_month 

Your Responsibilities Include:

  • Scheme Fee Management:
Monitor and control scheme fees for VISA, Mastercard (MAS), AMEX, Diners, and UnionPay. Evaluate their impact on internal systems and ensure timely updates.
  • System Maintenance:
Update and maintain fee structures in the CMM system, ensuring accuracy and alignment with business rules.
  • Reconciliation Activities:
Perform daily settlement reconciliations and monthly reconciliations for Acquiring Service Fees and Terminal Fees.
  • Business Analysis & Reporting:
Provide data-driven insights and analysis to support strategic decision-making.
  • Compliance Coordination:
Collaborate with the Compliance team to ensure regulatory and internal requirements are implemented correctly in operational systems.
  • Cash Management:
Oversee and authorize cash payments related to daily settlements, ensuring accuracy and timeliness.
  • Cross-Functional Collaboration:

Work closely with Sales, Customer Care, and Finance teams to enhance customer support and ensure operational alignment.

Every Action Has an Impact – You Will Make a Difference If:

  • You are detail-oriented and proactive
  • You thrive in a collaborative, fast-paced environment
  • You have strong analytical and problem-solving skills
  • You communicate clearly and effectively
  • You are passionate about operational excellence and continuous improvement

Key Competencies to Empower Your Journey – You’ll Drive Toward Success If You Have:

  • A bachelor’s degree in Business Administration, Finance, Economics, or a related field
  • Proven experience in financial operations, business analysis, or payment systems
  • Proficiency in Excel and familiarity with financial systems (e.g., ACI system)
  • Excellent communication and interpersonal skills
  • The ability to work independently and as part of a team

Preferred Skills:

  • 3+ years of experience in the payments or financial services industry
  • Knowledge of scheme fee structures and settlement processes
  • Familiarity with compliance and regulatory frameworks in financial operations
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