Customer Service Specialist - Bukit Mertajam

Education: Minimum SPM or Diploma in Business Administration, Communications, or a related field.

• Experience: Prior customer service experience is a plus, but a positive attitude and willingness to learn are just as important!
• Excellent communication and interpersonal abilities.
• A problem-solving mindset with a focus on putting customers first.
• Ability to work both independently and as part of a collaborative team.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Fluency in Bahasa Malaysia and English; Mandarin speakers are highly valued.
• Engage with customers via phone, email, and chat to provide timely and professional support.
• Share accurate product and service information, ensuring customers feel informed and valued.
• Collaborate with sales, logistics, and accounts teams to resolve issues and fulfil requests seamlessly.
• Process orders, prepare quotations, and manage follow-ups with efficiency.
• Support post-sales activities, including gathering feedback and addressing complaints to enhance customer satisfaction.
• Build lasting relationships with customers by delivering outstanding service at every touchpoint.
• Assist with administrative tasks to keep operations running smoothly.
• Competitive salary with performance bonuses to reward your hard work.
• EPF, SOCSO, and EIS contributions** for your financial security.
• Medical benefit and annual leave** to support your well-being.
• Career growth opportunities and training to help you succeed.
• A friendly and supportive team** that feels like family.