Web IT Executive - Ampang Jaya

The Web IT Executive plays a key role in ensuring the quality, consistency, and functionality of our web-based services and platforms. The ideal candidate will contribute to web content management, perform system testing, provide technical support, and liaise with clients for training and system implementation, primarily within a Web App/software environment.

Job Requirements

Education & Experience:

• Minimum of 1 year of experience in a relevant IT or web support role.
• Must possess a Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Technical Skills:

• Microsoft Office knowledge
• Proficient in website testing methodologies and QA tools.
• Understanding of domain, DNS, and hosting environments.
• Familiarity with email protocols (IMAP/SMTP), account setup, and client-side troubleshooting.

Soft Skills:

• Excellent communication and interpersonal skills, especially in client-facing environments.
• Strong problem-solving and analytical abilities.
• Detail-oriented with a commitment to quality and precision.
• Ability to work independently and manage multiple priorities.

1. Web Content & Data Management
2. Maintain and update website content through CMS platforms.
3. Input, manage, and validate data entry related to web projects or client websites.
4. System Testing & Quality Assurance
5. Conduct thorough testing of website systems to ensure functionality, responsiveness, and usability.
6. Report bugs, document issues, and follow up with development teams for resolution.
7. Client Support & Training
8. Provide web system training to clients, including usage guides, content updates, and basic troubleshooting.
9. Offer post-launch support and ensure client satisfaction during onboarding and after implementation.
10. Plugin Implementation & Configuration
11. Install, configure, and test plugins within the Web App/software environment to enhance functionality.
12. Monitor plugin compatibility and perform necessary updates.
13. Technical Troubleshooting
14. Troubleshoot and resolve issues related to email accounts (e.g., setup, access, sync).
15. Diagnose and support problems involving desktop software and basic network settings.
16. Domain & Web Hosting Support
17. Manage domain configurations, DNS settings, and hosting-related tasks.
18. Liaise with hosting providers to resolve technical issues and ensure uptime.
19. Email hosting and web hosting support

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Leave
• Medical Allowance
• Annual Bonus based on performance
• Incentive based on performance