Account Operations Coordinator

• Minimum 2 years of experience in business and/or tech company
• Good communication skills - Fluency in spoken and written English and Malay.
• Can communicate well with both internal and external stakeholders.
• Customer service skills - Proven front desk or client-facing working experiences in a similar role.
• Team player - Friendly, helpful disposition and able to interact with fellow colleagues.
• Thrives in dynamic & fast-paced environments - Adapt to new changes, manage multiple tasks/projects simultaneously, able to work overtime and travel if needed.
• Proactive - Highly driven, independent, able to multitask and work under pressure.
• Initiator - Good initiator & pro-active attitude to pre-empt & address issues.
• Attentive to detail and accuracy.
• Proficient with Microsoft Office software, IT savvy & AI friendly

The Day-To-Day Activities:

Operation: Maintain a clean and safe office environment, attends enquiries from drivers & delivery partners, handhold drivers & delivery partners on registration matters, handle escalated driver & delivery partners' issues, ensuring any outstanding issues are resolved in a timely manner, and work closely with GDC Teams in other cities and functional departments.

• 5 days working
• EPF & SOCSO
• Medical leave
• Annual leave
• Rest & relax area.