Mortgage Specialist, Johor Bahru

Applicable to Malaysian only

• A minimum requirement of SPM is needed for this role.
• At least 1-3 years of experience in mortgage products in banks or financial institution is preferred.
• Fresh graduate is welcome to apply
• Strong Interpersonal Communication Skills in English and Bahasa Malaysia.
• Proven ability in customer relationship management.
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
• A broad knowledge of financial planning and defining customer needs.
• An understanding of the needs of the mass affluent customer segment in general.
• A full understanding of referral processes.
• An understanding of the Mortgage, Advance and Premier Propositions.
• Excellent Sales Management Skills and understanding of customer need.
• Customer driven with a strong focus on quality of service.
• Attain appropriate professional and regulatory qualifications as required by market.
• Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
• Consistently meet individual performance expectation and strive to achieve highest sales performance.
• To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
• To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
• The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
• To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
• To ensure all customers information are acquired, updated, stored and maintained accurately.
• To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
• To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.
• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical insurance
• Sales incentive
• Fast track career progression opportunity
• Training provided