Project & Operations Coordinator (Leadership Track) - 项目协调专员
关于我们 – Unseen Matters
(scroll to bottom for english version)
在 Unseen Matters，我们相信：一个好的礼品，能讲述有力量的故事。官网：unseenmatters.com
我们是一家专注于可持续企业礼品与品牌顾问服务的公司，客户包括 Google、Petronas、Meta、Amazon、Sunway 等大型品牌。我们帮助企业用有意义的礼品，将他们的品牌价值传递出来 — 礼品背后结合了环保理念、社会影响力和品牌故事。
我们的工作不只是“送礼”那么简单。
我们会：- 利用回收或废弃的材料，重新设计成新产品
- 与弱势群体合作，如听障者、哑人、单亲妈妈、退休人士
- 协助企业将 ESG（环境、社会与治理）理念融入他们的品牌与礼品当中
我们是一个小而灵活、行动快速的团队，每位成员都直接影响公司的成长方向。
如果你是一个主动、有责任感、希望做出有意义工作的人，我们欢迎你加入我们的旅程。
✨ 职位介绍 – 项目与运营协调专员（储备管理岗）
你将直接与 CEO 合作，是公司最核心的第一批成员之一。
（想更了解 Unseen Matters，可观看我们 CEO 的演讲影片：点这里）
你将参与项目从头到尾的执行工作，真正地负责到底，从供应商协调、提案准备、出货安排，到客户满意度跟进，全部都能学习和参与。
这份工作是弹性混合制：大部分时间可远程办公，只有在需要安排出货或处理物流时才需进办公室。
如果你表现出色，将有机会在 12–24 个月内晋升为运营主管 / Head of Operations，负责更高层次的管理与决策工作。- 你将负责的工作包括：
- 寻找合适的供应商，并进行沟通与价格谈判
- 协助准备简易的客户提案文件
- 跟进礼品的生产、包装与出货流程
- 与客户保持良好沟通，确保对方满意我们的执行
- 安排并管理项目时间线，确保任务按时完成
- 遇到问题时，快速处理并找到解决方法
- 在不需过度监督下，把事情完整执行到位
- About Us – Unseen Matters
At Unseen Matters, we believe that great gifts tell powerful stories.
(unseenmatters.com)
We are a sustainable gifting and consultancy company that helps major brands like Google, Petronas, Meta, Amazon, Sunway, and more bring their values to life — through meaningful gifts made with impact, sustainability, and storytelling at the heart.
Our work goes beyond products — we repurpose waste materials, collaborate with marginalized communities (the deaf, muted, single mothers, retirees), and help companies embed Environmental, Social, and Governance (ESG) values into their branding.
We’re a fast-moving company where every team member plays a direct role in shaping our growth.
If you are independent, resourceful, and passionate about making a real impact, we want you to be part of our journey.
✨ Job Description
As our Project & Operations Coordinator, you will work directly with the CEO as one of the first few core team members to manage projects end-to-end.
(if you'd like to know more on Unseen Matters - watch our CEO's keynote speech here - https://www.youtube.com/watch?v=x0RomOfrAyU&t=18s)
This means you’ll have real ownership, hands-on experience across multiple areas, and a direct role in shaping the company’s future.
You will be responsible for coordinating suppliers, handling simple proposals, managing fulfillment, and ensuring client satisfaction after deals are closed.
This is a hybrid role — mostly remote, with the flexibility to come in when needed for fulfillment activities.
Top performers will have a clear track to a Head of Operations role within 12–24 months.
Your work will touch multiple areas of operations so that you gain a complete overview of how projects, clients, suppliers, and fulfillment come together.
Your Responsibilities:
- Source and negotiate with suppliers
- Prepare simple proposals for clients
- Coordinate project fulfillment and logistics
- Communicate with clients post-sale to ensure satisfaction
- Manage timelines and ensure expectations are met
- Troubleshoot and resolve operational challenges quickly
- Drive projects to completion with minimal supervision
- 任职条件（Requirements）
- 拥有1–3 年相关工作经验，如项目执行、供应商对接、运营安排、客户服务等（如果你是应届毕业生，但自信能胜任，也欢迎尝试！）
- 能够独立工作，同时处理多个项目
- 愿意与 CEO 密切合作，适应初创公司灵活、快速的工作节奏
- 居住在马来西亚，最好位于雪隆一带，方便在需要时到办公室协助出货或项目协调
- 拥有强烈的责任感与主人翁心态，遇到问题会说“我来搞定”
- 如果你对可持续发展、社会影响力、弱势群体赋能等议题有热情，那会是加分项
- 基本的谈判能力与采购判断力
- 有条理地管理多个项目与时间安排
- 良好的沟通能力（书面与口头）
- 注重细节，做事有系统、有计划
- 面对突发问题时能冷静处理并快速应对
- 熟悉基本办公软件（如 Google Docs、Sheets 等）
- 做事主动，能预判问题，不等人吩咐才行动
- 能同时与供应商及企业客户有效沟通并建立关系
- 为什么加入我们？（Why Join Us）
- 快速成长机会：表现优异者可在 6 个月内获得加薪或晋升
- 清晰的晋升路线：表现出色者可在 12–24 个月内晋升为运营主管 Head of Operations
- 参与大品牌项目：服务对象包括 Petronas、Meta、Google、Amazon、Sunway 等知名企业
- 高绩效奖励制度：设有月度奖金与利润分红制度，最多可额外获得30% 薪资激励
- 创造社会影响力：与听障人士、单亲妈妈、退休群体等弱势社群合作，做有意义的事
- 弹性工作制度：大多数时间可远程办公，仅在需要时到办公室协调项目
- CEO 亲自带领与指导：你将直接向 CEO 学习，从真实商业项目中迅速成长
- Requirements
- At least 1–3 years of work experience in project coordination, sourcing, operations, client servicing, or related fields (fresh graduate do give it a shot too!)
- Able to work independently and manage multiple projects simultaneously
- Comfortable working directly with the CEO in a startup-like environment
- Must be based in Malaysia, preferably able to commute to the office (Klang Valley) when needed for fulfillment tasks
- Strong ownership mentality — "I will figure it out" attitude
- Passion for sustainability, community impact, or working with marginalized groups is a bonus
- Good negotiation and sourcing skills
- Strong project coordination and time management
- Good communication skills (written and verbal)
- Detail-oriented and organized
- Ability to problem-solve under pressure
- Basic proficiency in Google Workspace (Docs, Sheets, etc.)
- Proactive mindset — anticipate needs before being asked
- Comfortable dealing with both suppliers and corporate clients
- Why Join Us?
- Fast Career Growth: Promotions and salary increments based on performance — some team members have advanced within 6 months.
- Clear Leadership Track: Opportunity to grow into a Head of Operations role within 12–24 months depending on performance.
- Work with Big Brands: Handle projects for Petronas, Meta, Google, Amazon, Sunway, and more.
- Performance-Based Rewards: Monthly performance incentives and profit sharing — earn up to 30% additional on top of base pay.
- Meaningful Social Impact: Collaborate with marginalized communities to create positive change.
- Flexible Work Style: Hybrid working arrangement — remote most of the time, with office visits only when necessary.
- Direct Mentorship: Learn directly from the CEO on real-world business building, project execution, and client management.