Service Crew / Supervisor

• Minimum SPM qualification or equivalent; Diploma in Hospitality/F&B is an advantage.
• At least 1–2 years of experience in customer service, hospitality, or F&B; fresh graduates are also encouraged to apply.
• Good communication skills in English and Mandarin.
• Pleasant personality with a positive attitude and strong customer service mindset.
• Able to work in a fast-paced environment and handle pressure during peak hours.
• Basic knowledge of POS systems or willingness to learn.
• Willing to work on shifts, weekends, and public holidays.
• Team player with good interpersonal skills.
• Physically fit to perform operational duties.

Goodwill Entertainment Malaysia Sdn Bhd is a subsidiary of Goodwill Entertainment Holding Limited, a Singapore-based group, listed in Singapore Stock Exchange, that specializing in lifestyle and entertainment concepts. Our portfolio includes innovative livehouses, karaoke venues and F&B that bring people together through music, dining, and vibrant experiences.

As we expand into the Heart of Kuala Lumpur, we aim to deliver the same standard of excellence by combining entertainment, food, and social spaces under one roof. We are seeking passionate individuals to join our growing team and be part of shaping the next chapter of our journey.

We are looking Service Crew & Supervisor: -

Key Responsibilities:

1. Provide a positive customer experience with fair, friendly, and courteous service.
2. Handle phone calls for reservations and enquiries.
3. Greet and direct guest to designated room.
4. Record orders, serve food and beverages.
5. Input orders into point-of-sales system.
6. Provide basic technical support (mic checks, karaoke system checks).
7. Maintain a safe and clean environment.
8. Ability to work unsupervised and produce quality work.
9. Communicate effectively with team members and management.
10. Ensure a neat and tidy appearance.
11. All other ad-hoc duties assigned by superior.

• Career progression
• Overtime
• quarterly bonus
• Positive environment