Kajang - Quality Engineering Executive ( Automotive parts) New

Company Profile:

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities:

• Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
• Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
• Respond to customer issues on the same day and monitor new product quality for the first three months.
• Prepare and submit monthly quality reports to sales management.
• Support internal and external audits and track customer feedback.
• Investigate quality issues and propose effective countermeasures.
• Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

• Bachelor’s Degree in Engineering, Business Administration, or a related field.
• Minimum 5 years of experience in the automotive industry or a similar role.
• Strong experience in handling inline claims and customer complaints.
• Skilled in data analysis and reporting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent decision-making, teamwork, and problem-solving abilities.
• Strong communication and negotiation skills.

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