Ampang Jaya - IT Infrastructure Analyst (US Shift, 9PM - 6AM) New

Company and Job Overview

Head office and manufacturing facility are located in Port Klang, Selangor.

• Server & System Administration: Manage and maintain global server infrastructure, including performance monitoring, backups, user ID and email administration, and server security.
• IT Security Management: Administer enterprise firewalls, VPNs, and antivirus systems; ensure secure network access and up-to-date security configurations in alignment with company policies.
• Cloud, Network & Data Centre Operations: Oversee installation, configuration, and support of cloud, network, and data centre equipment; proactively manage network traffic and coordinate with vendors for issue resolution.
• Telecommunication Support: Maintain voice communication systems and patch panels; ensure accurate documentation and collaborate with vendors for updates and troubleshooting.
• Global End-User Support & IT Coordination: Provide technical assistance to global offices, resolve IT issues, conduct basic training, manage hardware/software licenses, and support IT procurement and documentation.

• Minimum 3 years of hands-on experience in IT infrastructure and end-user support.
• Diploma or Degree in Information Technology, Computer Science, or related field.
• Strong knowledge in Windows Active Directory, Office 365, VPNs, and AWS.

• Experience supporting in-house ERP systems.
• Certifications such as Microsoft Certified Professional, SonicWall, or Cisco are beneficial.
• Good communication skills in English and Mandarin.
• To be considered for this role, the relevant rights to work in Malaysia are required. Candidates who require work pass need not apply.

Other Information:

• This role follows U.S. public holidays to align with global operational needs.
• Occasional support for Malaysia-based colleagues working night shifts, particularly those handling U.S. operations.
• Flexibility and responsiveness are key, especially when coordinating across time zones and supporting international teams.

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