[ref. v22447902] Senior Client Relationship Executive (Mandarin Speaker)

• Min. 3-5 years of experience in client service, customer relations, marketing, sales or similar fields.
• Fluent in speaking Mandarin and English.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to work independently and manage multiple client accounts efficiently.
• Good negotiation, problem-solving, and follow-up skills.
• Work with can-do attitude and have growth mindset.
• Proficiency in Microsoft Office.
• Comfortable with both in-person client meetings and remote communications.
• Comfortable to be the point of contact even outside office hours.
• Able to drive.
• Required to be able to go outstation to visit customer occasionally - schedule can be arranged.

We are looking for Senior Client Relationship Executive to join our team!

Department : Client Service / Business Development

(Min. 3-5 years experience in Client Service or Marketing or Sales or similar fields)

Job Summary :

We are seeking for a proactive and personable Mandarin-speaker Senior Client Relationship Executive to join our client service team. The role is responsible for maintaining strong relationship with clients, ensuring customer satisfaction and providing service excellence through both on-site visits and various communication channels.

Ideal candidate will also be capable of negotiating and closing sales opportunities when needed.

Key Responsibilities :

• Serve as the primary point of contact for assigned clients through phone, email, in-person meetings, and other platforms.
• Build and maintain long-term relationships with clients by understanding their needs and providing timely support.
• Coordinate with internal teams to ensure client requirements are met efficiently and accurately.
• Ensure to deliver the work within the given timeframe.
• Identify opportunities for upselling or cross-selling and present solutions that add value to the client.
• Prepare and present quotations, proposals, or service updates to clients.
• Negotiate contracts or terms, when necessary, with a focus on building win-win outcomes.
• Monitor client satisfaction to maintain high-quality experiences.
• Keep accurate records of client interactions, issues, and feedback using internal systems.
• Arrange schedule to attend client meetings or site visits to support business relationships and address operational concerns.
• Work closely with the open-minded management.

• Positive, growth-oriented team.
• Bonus, incentives and recognition.
• Annual review and promotion track.
• PA insurance.
• EPF, SOCSO, PCB.
• Outstation allowance.