Import/Export Customer Service Executive

You will coordinate with consignees, carriers, and overseas agents, manage customs declarations, and support internal teams to deliver timely and compliant logistics solutions.

Key Responsibilities:

• Custom declaration SMK / EDI (K1/K2/K3/K8/K9)
• Overall in-charge, coordinate and manage all aspects of the export/import sea freight shipment process, including booking, documentation, custom clearance and billing.
• Communicate effectively with clients, vendors and carriers to ensure accurate data and timely delivery of goods.
• Support and work closely with fellow team members to ensure the smooth shipment operation.
• To act as dedicated contact window and support HOD to maintain or improve customer’s satisfaction level to our company.
• Coordinating with consignee / shipping / oversea agent for all import shipment by sea.
• Create job in Prosea System.
• Assist customer on shipping documents preparation on custom declaration (Ex. requesting commercial invoice, packing list, BL, insurance, etc.
• Request notice of arrival (NOA) and liaise with carrier /co-loader to ensure accurate data on shipments and timely submission of all shipping document.
• Preparation of data (Ex. NOA, Import permit, DO, IID & etc.)
• Prepare and submit K1 SMK inside EDI system custom.
• Keep trace on vessel & equipment movement / Invoicing and prepare payment to vendor /carrier in a timely manner
• Key in vendor cost, closed job task, finalise the shipment Profit and Loss and upload shipping documents in Prosea System
• Liaising with operation team to ensure custom clear and print receipt custom for smooth movement of shipment
• Assist to submit export custom declaration eg. K2 and K3 when required
• Perform ad-hoc tasks and assisting on export custom declaration K2 as assigned by HOD and Management.
• Minimum qualification: Diploma in Logistics or a related field.
• 3–5 years of working experience in freight forwarding or logistics companies
• Strong understanding of shipping documentation and customs declaration procedures
• Proficient in Bahasa Malaysia and English, both written and spoken
• Good communication skills with the ability to liaise effectively with clients, carriers, and internal teams
• Computer literate, with experience using carrier e-commerce platforms and ALDEC system (Dagang Net)
• Detail-oriented, organized, and capable of managing multiple tasks under tight timelines