Customer Service Representative

1. Responsible for all messages online, including Facebook, Instagram & XiaoHongShu inquiries, comments, reviews, text messages etc.
2. To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
3. Via online, to understand customers’ concerns, provide relevant solutions and treatment recommendations and encourage customers to purchase first trial promotion.
4. Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
5. Assist on online campaigns, including idea brainstorming for social media postings.

Working Hours:

• 6 days per week during probationary period (2 months).
• 5 days per week after probationary period.
• 10am - 7pm (off day will be on weekdays, compulsory to work on weekend and public holidays, working on public holidays will be replaced with leaves or double pay).

• Yearly bonus
• Basic + Commissions
• Medical allowance
• Dental allowance
• Monthly pantry allowance
• Work life balance culture
• Young, fun & passionate team

1. Candidate must possess at least a SPM qualification.
2. Able to read and write in BOTH English and Mandarin, preferred in both languages due to job role requirement.
3. Familiar / Having high interest in beauty industry will be added advantage.
4. Result oriented, self-motivated, able to work at a fast pace, with ability to work independently and as a team.
5. To work during weekends and public holidays (working on public holidays will be replaced with leaves or double pay). Candidate's off-day would be on weekdays.
6. To work at our office Bukit Jalil during working hours.
7. Preferably minimum 1 year of working experience in sales, marketing or customer service related fields.
8. Fresh grads are welcome to apply.