Sales Specialist
Job Requirements
Education:
Bachelor’s Degree in Business Administration, Marketing, Engineering, or related field.
MBA or relevant professional certifications (e.g., Certified Professional Sales Leader) are an added advantage.
Experience:
Minimum 5–8 years of proven experience in sales, account management, or business development.
Experience in B2B sales, particularly in industries such as engineering, safety equipment, manufacturing, or industrial services is preferred.
Strong track record of meeting or exceeding sales targets and developing new accounts.
Skills & Competencies:
Excellent communication, negotiation, and presentation skills.
Strong interpersonal skills with the ability to build long-term client relationships.
Proficiency in CRM systems and Microsoft Office Suite.
Good analytical thinking and the ability to develop strategic sales plans.
Self-motivated, goal-oriented, and able to work independently or as part of a team.
Knowledge:
Solid understanding of market trends, customer behaviors, and competitor activities.
Familiarity with pricing strategies, tender processes, and contract negotiation.
Knowledge of technical product offerings (for industrial roles) or ability to quickly grasp complex solutions.
Other Requirements:
Possess a valid driver’s license and willing to travel for client meetings.
Fluent in English and Bahasa Malaysia; additional languages (e.g., Mandarin) are advantageous for certain markets.
Ability to handle pressure and tight deadlines with a positive, solution-oriented mindset.
Job Responsibilities
Drive Sales Performance
Achieve and exceed individual sales targets and KPIs.
Identify new business opportunities and convert leads into long-term clients.
Account Management
Manage and grow existing key accounts through excellent service and consistent follow-up.
Develop strong, lasting relationships with key decision-makers and stakeholders.
Strategic Sales Planning
Develop and execute strategic sales plans based on market analysis and company objectives.
Collaborate with management to define pricing strategies and promotional campaigns.
Customer Engagement & Solutions Selling
Conduct sales presentations and technical product demonstrations.
Understand customer needs and recommend suitable solutions based on technical specifications.
Quotation & Tender Management
Prepare and submit quotations, proposals, and tender documents.
Negotiate contract terms and close sales deals effectively.
Market Intelligence
Monitor market trends, competitor activities, and customer feedback.
Provide timely insights to improve product positioning and customer offerings.
Collaboration & Reporting
Work closely with internal departments (marketing, operations, finance, technical) to ensure smooth order processing and delivery.
Maintain accurate sales records, forecasts, and pipeline reports using CRM tools.
Team Support & Leadership
Provide mentorship and guidance to junior sales staff where applicable.
Share best practices and contribute to a positive, high-performance sales culture.
After-Sales Support
Follow up with clients to ensure satisfaction and address any post-sales issues.
Handle customer complaints and escalate to relevant departments as needed.
Compliance & Documentation
Ensure adherence to company policies, pricing guidelines, and industry regulations.
Maintain all sales documentation and records in accordance with audit and compliance requirements.
Remuneration & Incentives
Competitive basic salary (based on experience and performance)
Sales commission scheme with uncapped potential
Quarterly performance bonus tied to KPIs
Annual salary review
Medical & Insurance Coverage
Outpatient medical benefits for employee and dependents
Access to panel clinics nationwide
Hospitalization and surgical insurance
Personal accident insurance coverage
Optional health screening support
Leave Entitlements
Annual leave: 12 days (subject to seniority)Medical leave: 12 days per calendar year
Emergency and compassionate leave (subject to approval)
Maternity/paternity leave in accordance with Malaysian labour law
Allowances & Work Support
Car allowance or company vehicle (if applicable)
Mobile phone allowance or company-provided phone
Mileage, toll, and parking claims for official business travel
Company laptop and required sales materials provided
Career Development
Structured training programs and workshops
Opportunities for product certification (e.g., 3M, MSA)
Career advancement within sales or management tracks
Participation in industry exhibitions and trade shows
Other Perks
Flexible working arrangements where applicable
Annual company trip, team-building events, and festive celebrations
Birthday vouchers, festive gifts, and employee recognition programs
Staff discounts on selected ESW safety and engineering products